SALES MANAGEMENT	Very Poor	Poor	Average	Good	Very Good	N/A
Communications/Presentation skills
Product knowledge
Timely set up of proposals
Proposals compliance with requirements
Proposal documentation set (clearness and completeness)
Ability establish a satisfactory contract

PROJECT MANAGEMENT	Very Poor	Poor	Average	Good	Very Good	N/A
Communication with PM
Clearness of interfaces and communication lines
Problem Solving Attitude
Management of Customer Complaints
Respect of project planning

ENGINEERING MANAGEMENT	Very Poor	Poor	Average	Good	Very Good	N/A
Attitude to meet client technical requirements
Adequacy of drawings and technical manuals
Problem Solving Attitude

PROCUREMENT MANAGEMENT	Very Poor	Poor	Average	Good	Very Good	N/A
Quality of commercial items for  not imposed  brand/manufacturer (i.e. electrical components, hydraulic components, pneumatic components bearings, fittings, etc)
Quality of raw materials used for construction (beams, plates, forgings, castings, etc)
Quality of mechanical parts (cabins, gear boxes, compound boxes, etc) fabricated by subcontractors specially referring to weldings, finishing, etc
Quality of machined parts
Adeguacy of drillmec subcontractors (specify the subcontractor name or to what kind of products the feedback is related to)

QUALITY MANAGEMENT	Very Poor	Poor	Average	Good	Very Good	N/A
Adequacy of Customer attended Quality Control inspections and activities
Supplied Quality Documentation
Data Book Delivery Time

PRODUCTION MANAGEMENT	Very Poor	Poor	Average	Good	Very Good	N/A
Production Team Assistance during the project
Equipment and materials availability
Maintenance during project
Quality of performed Training

AFTER SALES MANAGEMENT	Very Poor	Poor	Average	Good	Very Good	N/A
Value of AS Team assistance to customer
Management of critical situation (time response)
Problem Solving Attitude

SPARE PARTS DEPARTMENT MANAGEMENT	Very Poor	Poor	Average	Good	Very Good	N/A
Availability and delivery of ordered spare parts
Value of Dedicated Account Manager to customer
Management of critical situation (time response)
Problem Solving General Response

OVERALL QUESTIONS	Very Poor	Poor	Average	Good	Very Good	N/A
How satisfied are you with the purchase you made
How satisfied are you with the service you received
How satisfied are you with our company overall?
How likely are you to buy from us again?

Notes

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