CUSTOMER SATISFACTION SURVEY



SALES MANAGEMENT Very Poor Poor Average Good Very Good N/A
Communications/Presentation skills
Product knowledge
Timely set up of proposals
Proposals compliance with requirements
Proposal documentation set (clearness and completeness)
Ability establish a satisfactory contract
PROJECT MANAGEMENT Very Poor Poor Average Good Very Good N/A
Communication with PM
Clearness of interfaces and communication lines
Problem Solving Attitude
Management of Customer Complaints
Respect of project planning
ENGINEERING MANAGEMENT Very Poor Poor Average Good Very Good N/A
Attitude to meet client technical requirements
Adequacy of drawings and technical manuals
Problem Solving Attitude
PROCUREMENT MANAGEMENT Very Poor Poor Average Good Very Good N/A
Quality of commercial items for  not imposed  brand/manufacturer
(i.e. electrical components, hydraulic components, pneumatic components bearings, fittings, etc)
Quality of raw materials used for construction (beams, plates, forgings, castings, etc)
Quality of mechanical parts (cabins, gear boxes, compound boxes, etc) fabricated by subcontractors specially referring to weldings, finishing, etc
Quality of machined parts
Adeguacy of drillmec subcontractors (specify the subcontractor name or to what kind of products the feedback is related to)
QUALITY MANAGEMENT Very Poor Poor Average Good Very Good N/A
Adequacy of Customer attended Quality Control inspections and activities
Supplied Quality Documentation
Data Book Delivery Time
PRODUCTION MANAGEMENT Very Poor Poor Average Good Very Good N/A
Production Team Assistance during the project
Equipment and materials availability
Maintenance during project
Quality of performed Training
AFTER SALES MANAGEMENT Very Poor Poor Average Good Very Good N/A
Value of AS Team assistance to customer
Management of critical situation (time response)
Problem Solving Attitude
SPARE PARTS DEPARTMENT MANAGEMENT Very Poor Poor Average Good Very Good N/A
Availability and delivery of ordered spare parts
Value of Dedicated Account Manager to customer
Management of critical situation (time response)
Problem Solving General Response
OVERALL QUESTIONS Very Poor Poor Average Good Very Good N/A
How satisfied are you with the purchase you made
How satisfied are you with the service you received
How satisfied are you with our company overall?
How likely are you to buy from us again?

Notes

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